Frequently Asked Questions

About Marcelita’s Cookies

Our family recipe includes oatmeal, walnuts, butterscotch, white chocolate, a drizzle of milk or dark chocolate… plus a pinch of our secret Mexican ingredients. We use the finest ingredients to delight our customers.

To ensure maximum freshness, Marcelita’s Cookies are baked to order. Our customers tell us that, once the cookies arrive, they are gone very quickly…really! However, if you keep some around for a while, we recommend storing them in a cold place for up to two weeks. Some customers are able to make them last even longer by putting them in the freezer. When they’re ready to enjoy them, they eat them frozen, cold, or at room temperature. Our customers just love Marcelita’s Cookies!

Yes. Marcelita’s Cookies contain walnuts, soy, milk, eggs, and wheat.

It’s all about elegance, personalization and protection. Our gift boxes hold either 12 or 24 cookies. Each cookie is wrapped individually and carefully nested in an elegant, premium box with beautiful Hispanic designs. To protect against breakage the custom-packaged box is filled with soft, shredded high-quality paper. We prepare your personalized card with your message or corporate brand and seal it inside a vellum envelope. The outside is wrapped with a satin ribbon that complements the rich red and purple tile design set against a Hispanic lace pattern. The high-end packaging reflects the same attention to quality and elegance that we put in our Hispanic gourmet cookies. You can trust that we want nothing but the best for you and your customers.

Your order will be shipped within 24-48 hours from receipt. Most customers select UPS Ground. If you need your order sooner, UPS 2nd Day Air and UPS Next Day Saver are also available. Once your order is ready, you will be notified, via UPS Tracking, when your gift boxes ship and when they are delivered to your customer. For additional information, please visit our Shipping Info page.

Absolutely! Our customers tell us that Marcelita’s Cookies are a very unique and special gift for their most valued customers and business partners! To make it easier, we have introduced Marcelita’s Cookies’ Your Cookie Concierge™. Please visit our Corporate Gifts page for additional information.

It’s a special service for our valued customers born out of our desire to provide the most pleasant personal and corporate client gift experience possible. This complimentary service manages every aspect of your gift order from making selections to final delivery ensuring ease and convenience for you. To learn more, visit Your Cookie Concierge™ page or call us at 612-605-5634.

Shopping online payments are processed via a secured SSL session. Our Merchant System is PayPal and we accept all major credit card payments. Our Privacy Policy is very straightforward: under no circumstance will we sell or rent your information. If you receive our promotional notices and you tell us to stop contacting you, we will honor your request and stop immediately.

We pledge to make your shopping experience truly delightful. If for any reason you are not completely satisfied, please let us know and we will make it right. Just call Marcelita’s Cookies’ Juan The Cookie Man™ at 612-605-5634. Juan will respond to you personally.

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