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FAQ's
Frequently Asked Questions


What ingredients are in Marcelita's Cookies?
Marcelita's Cookies is a family recipe with oatmeal, walnuts, butterscotch, white chocolate, a drizzle of milk or dark chocolate, plus a pinch of our secret Mexican ingredients.  Our objective is to use the finest ingredients to delight our customers.


How long do Marcelita's Cookies last?
To ensure maximum freshness, Marcelita's Cookies are baked to order.  Once they arrive, the cookies are gone very quickly.  Really!  If you are able to keep them around for a while, we would recommend to store them in a cold place for up to two weeks.  Some of our customers are able to keep Marcelita's Cookies even longer by freezing them.  And when they are ready to enjoy them with their favorite latte, they eat them frozen, cold, or at room temperature.  Our customers just love Marcelita's Cookies!


Do Marcelitas Cookies contain any allergens?
Yes.  Marcelita's Cookies contain nuts, soy, milk, eggs, and wheat.
 

What are Marcelita's Cookies shipping procedures?
Your order will be shipped within 48 hours from receipt via UPS Ground.  If you need to get your order sooner, we also offer UPS 2nd Day Air and UPS Next Day Saver.  Shipping charges are calculated based on weight, distance and method of shipping selected.  Once your order is shipped, you will receive a UPS Tracking ticket via email.  For additional information, please visit our Shipping Info page.  And for any special orders, questions or comments, just give us a call at 612-605-5634.
 

Are Marcelita's Cookies available for Corporate Gifts?
Absolutely!  Our customers tell us that Marcelita's Cookies are a very special gift for their most valued customers! To make it easier, we have introduced a "Marcelita's Corporate Gift Program".  Here is how it works:  Once you sign up to the program to send a gift every  month, you just provide the names of your gift recipients and we take care of the rest: bake the delicious cookies, include a customized thank you note, pack in our signature gift box, ship, track, and provide customer service follow up.  If you require additional quantities, group gatherings, or any other special orders, please give us a call at 612-605-5634.
 

Tell me about shopping online and privacy policies?
Shopping online payment transactions are processed via a secured SSL session.  Our Merchant System engine is PayPal  and we accept all major credit card payments.  Our Privacy Policy is very straightforward: under no circumstance we will sell or rent your information.  If you receive our Promotional notices and you tell us to stop contacting you, we will stop immediately.
 

What is Marcelita's Cookies guarantee?
We pledge to make your shopping experience a positive one.  If for any reason you are not completely satisfied, you let us know and we will make it right.  Just call us at 612-605-5634.


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